Introduction
Downtime Entertainment (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, attend our events or interact with us.
Information we collect
We may collect the following types of personal information:
- Personal contact details (name, email, phone number, address)
- Emergency contact details (name, email, phone number, address)
- Billing and payment information (3rd party processing)
- Event registration and entry details
- Social media handles (if you engage with us online)
- Website usage data (via cookies and analytics tools)
- Photo and video content captured at our events and submitted during the registration process
How we collect information
We collect personal information when you:
- Register for or enter one of our events
- Purchase tickets or merchandise
- Subscribe to our mailing list
- Contact us via our website or email
- Interact with us on social media
- Attend our events where photography and videography takes place
How we use your information
We use your information to:
- Process event entries, tickets, and purchases
- Communicate important event updates and information
- Provide customer support
- Improve our website, events, and services
- Send marketing communications (only where you have opted in)
- Promote our events using photos and videos captured
Photography & Videography
By attending our events, you acknowledge that photography and video recording may occur. We may use this content for:
- Marketing and promotional purposes
- Social media and website content
- Advertising future events
If you have concerns about appearing in media, please contact us prior to or during the event.
Sharing your information
We may share your personal information with:
- Ticketing platforms/payment processors
- Legal or regulatory authorities if required by law
- Hampton Downs. Some of your personal information is sent through as part of the new compulsory H&S levy
We do not sell your personal information or share your personal information with other 3rd parties
Storage & Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Your data may be stored electronically using secure third-party platforms or internally managed systems.
Cookies & Website Analytics
Our website may use cookies and analytics tools to:
- Understand website traffic and user behaviour
- Improve user experience
You can disable cookies through your browser settings.
Access & Correction
Under the Privacy Act 2020, you have the right to:
- Request access to your personal information
- Request correction of your personal information
To do so, please contact us using the details below.
Marketing Communications
- You may opt in to receive marketing emails from us.
- You can unsubscribe at any time using the link provided in our emails.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
Contact us
If you have any questions or requests regarding this Privacy Policy, please contact Downtime Entertainment alan@downtimenz.com